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What is Support+?
Support+ is our enhanced technical support service for your hosting and website needs. Support+ is included in our Support Plus hosting plan and all our shoutcast hosting packages. It is also available for one time purchase for those with our basic hosting plans. Choosing our Support Plus hosting plan offers you both convenience and peace of mind over your hosting and website.
Convenience
If you have updates or changes that need to be done to your website but can not get a hold of the right people, you can use our Support+ credits to do the updates. Maybe you are a little confused as to the best way to setup your spam filter in the control panel and would like some help – we can take care of that too. Our Support+ service is designed to make your life easier.
Peace of Mind
Services covered by Support+ include installation and ongoing maintenance and security updates for any third-party applications, website transfers if you’re coming from another web hosting provider (first website transfer is free on all hosting plans), and minor site updates. If something were to happen to your website outside of our normal support purview, we would take care of any work that needed to be done. This includes situations such as mistakenly deleted files, applications installed incorrectly, and compromised third-party scripts. You can have the peace of mind that comes with knowing that your website is safe.
Ways to use your credit
| General Services | Support+ Credits |
|---|---|
| Critical Issues (web, mail and database) | Free |
| General configuration issues | Free |
| Custom programming problems | 2 Credits |
| Third-party application problems | 2 Credits |
| Direct support for your customers | ½ Credit per request |
| Plesk Account Management | Support+ Credits |
| Add a client, domain, email account, database | ½ Credit |
| Export / Import Database | 1 Credit |
| Change miscellaneous setting | ½ Credit |
| Web Application Installation or Upgrade | Support+ Credits |
| WordPress | 2 Credits |
| Joomla | 2 Credits |
| phpBB | 2 Credits |
| Gallery | 2 Credits |
| PostNuke | 2 Credits |
| osCommerce | 2 Credits |
| Custom CMS, Galleries, etc. | 4 Credits |
| Website Maintenance | Support+ Credits |
| Up to 30% off major site updates and redesigns | Subscription |
| Minor content update to static page | 1 Credit |
| Addition of Page to WordPress, Joomla, CMS | 1 Credit |
| Addition of Twitter feed to blog | 1 Credit |
| Addition of Flickr Photos to blog | 1 Credit |
| Customization of Header (logo/branding) | 2 Credits |
| Design revisions of fonts and colors | 2 Credits |
| Adding up to 10 images | 2 Credits |
| New Orders | Support+ Credits |
| Setup & Configuration of Hosting | Free |
| Transfer of website content | 1 Credit |
| Transfer of Databases | 1 Credit |
| Transfer of Emails (May not be possible) | 2 Credits |
Send us an email today to get a quote in credits for any third-party applications not mentioned here.
Subscription credits are reset to 0 at the end of each 12 month cycle starting from the order date
*Average time to respond for initial ticket submission. Guaranteed for initial ticket submission if during the hours of 9AM EST – 9PM EST. Otherwise response time is guaranteed at 9 hours.
**With our basic support clients can leave a telephone message with their email address and a description of the problem. We will create a ticket and respond within 24 hours by email.