Support is our enhanced ongoing technical support service for your hosting and website needs. It comes in two forms; as a one time purchase for those that only rarely require enhanced support features, as well as a subscription that provides Support credits on a monthly basis. No matter which method you choose, Support offers you both convenience and peace of mind over your hosting and website.

Convenience

If you have updates or changes that need to be done to your website but can not get a hold of the right people, you can use our Support credits to do the updates. Maybe you are a little confused as to the best way to setup your spam filter in the control panel and would like some help – we can take care of that too. Our Support service is designed to make your life easier.

Peace of Mind

Services covered by Support include installation and ongoing maintenance and security updates for any third-party applications, website transfers if you’re coming from another web hosting provider, and minor site updates for those not using a content management system. If something were to happen to your website that was not caused by changes to our server that required immediate action, we would take care of any work that needed to be done. This includes situations such as mistakenly deleted files, applications installed incorrectly, and compromised third-party scripts. You can have the peace of mind that comes with knowing that your website is safe.

Ways to use your credit

General Services	Support Credits
Critical Issues (web, mail and database)	Free
General configuration issues	Free
Custom programming problems	2 Credits
Third-party application problems	2 Credits
Direct support for your customers	½ Credit per request
Plesk Account Management	Support Credits
Add a client, domain, email account, database	½ Credit
Export / Import Database	1 Credit
Change miscellaneous setting	½ Credit
Web Application Installation or Upgrade	Support Credits
WordPress	2 Credits
Joomla	2 Credits
phpBB	2 Credits
Gallery	2 Credits
PostNuke	2 Credits
osCommerce	2 Credits
Custom CMS, Galleries, etc.	4 Credits
Website Maintenance	Support Credits
Up to 30% off major site updates and redesigns	Subscription
Minor content update to static page	1 Credit
Addition of Page to WordPress, Joomla, CMS	1 Credit
Addition of Twitter feed to blog	1 Credit
Addition of Flickr Photos to blog	1 Credit
Customization of Header (logo/branding)	2 Credits
Design revisions of fonts and colors	2 Credits
Adding up to 10 images	2 Credits
New Orders	Support Credits
Setup & Configuration of Hosting	Free
Transfer of website content	1 Credit
Transfer of Databases	1 Credit
Transfer of Emails (May not be possible)	2 Credits

Send us an email today to get a quote in credits for any third-party applications not mentioned here.

Subscription credits are reset to 0 at the end of each 12 month cycle starting from the order date

*Average time to respond for initial ticket submission. Guaranteed for initial ticket submission if during the hours of 9AM EST – 9PM EST. Otherwise response time is guaranteed at 9 hours.

**With our basic support clients can leave a telephone message with their email address and a description of the problem. We will create a ticket and respond within 24 hours by email.